Senior Operations Manager (f/m/d)

  • Location: Toronto, ON
  • Full-Time Employment

About Global Rail /ARM 

Global Rail Group is a young but fast-growing group of companies working in different domains of international Railway Infrastructure Management. Our focus is on bringing new technology and digitalisation to the railway industry in order to support the optimization of the railway asset management.   

Our vision

We want to passionately contribute to the success of the railway system. Our mission is to ensure the solid and professional set-up and growth of the railways as the most sustainable and environmentally friendly transport system. We are excited to be part of this fast growing and innovating system. 

Your role as Senior Operations Officer

  • You will communicate regularly with executive level (CEO/COO) and other relevant parties (internal and external) to keep the operations functioning 
  • You will be responsible for developing and implementing the corporate procedures and processes for the business entity in North America (Canada and US)  and perform reviews that will continuously improve operations 
  • You plan, direct, evaluate, monitor, and support the company management 
  • You provide coaching, and mentoring for departments ensuring teamwork and knowledge transfer 
  • You manage and drive key performance indicators 
  • You will monitor and review financial information and prepare and adjust operational budgets 
  • You will ensure standards are maintained and executed to the best practice levels 
  • You refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained 
  • You interact with partners by responding to requests in an effective and timely manner 
  • You use effective relationship skills when communicating with partners/colleagues/customers 

Your profile

  • You have completed a degree or comparable training with a focus on business or relevant field 
  • You have at least 10 years of experience in a related role 
  • You have strong decision-making capabilities, excellent analytical and problem-solving skills 
  • Self-starter who demonstrates passion for their work, ability to multitask, prioritize, along with sound business judgment 
  • Results driven with the ability to develop and execute operational plans 
  • Excellent knowledge of written and spoken English as; additional languages a plus 
  • You understand how to present complex and partly technical topics in a comprehensible way 
  • You are ready to take initiative and are used to working independently in a matrix organization 
  • Great communication and coaching abilities that inspire and engage others 

Our offer

  • With us you will be part of a global, rapidly growing team within a global system house in the railway sector, which stands for new and innovative ways in the area of optimizing the railway track 
  • With us you will receive a competitive market-compatible gross salary which will be adapted according to your qualification and relevant experience 
  • With us you can help shape your career, meet short decision-making paths, a tolerant and open community that values your performance and takes your personal needs into account 

What to expect from Global Rail Group

  • We believe that we can only evolve and thrive as a company with a highly diverse mix of employees and by ensuring a healthy work-life balance 
  • We have a strong culture of collaboration where Team Spirit, Accountability, Passion, Pioneering Spirit are key 
  • We will encourage you to take on new responsibilities, work across different functions, become involved in new projects, as well as completing international assignments  
  • In return, we have hybrid working option